- 由 zhongluqiang创建, 最后修改于5月 03, 2021
商务信函
题目概述与分析
写一封商务信函,覆盖给定的任务点。要求格式得体,符合商务用语特性。
分类 | 目标读者 | 称呼语 | 结束语 |
---|---|---|---|
已知收信人姓名 | 男士 | Dear Mr. (John) Smith, | Yours sincerely, |
两位以上男士 | Dear Messrs Smith and Brown, | ||
未知婚姻状况女士 | Dear Ms. Ann Brown, | ||
未婚女士 | Dear Miss Ann Brown, | ||
夫妇 | Dear Mr. and Mrs. Brown, | ||
未知性别收信人 | Dear Mr./Ms. + (surname) | ||
未知收信人姓名 | 男性收信人 | Dear Sir(s), (=Gentlemen,) | Yours faithfully, xxxx |
女性收信人 | Dear Madam (Mesdames) | ||
写给负责人 | Dear Sir/Madame, (To whom it may concren,) | ||
按职位或头衔称呼收信人 | 主席先生 | Dear Mr. Chairman, | 参考以上 |
总理先生 | Dear Mr. Premier, | ||
大使先生 | Dear Mr. Ambassador | ||
阁下 | Your Excellency, | ||
陛下 | Your Majesty, |
格式
Dear Ms. Jones,(称呼)
My name is Ann Brown, the sales manager of ABC Comapny. (自报姓名与身份) I am writing to inform you of the mistakes you made .... (回指段,提及前一次的沟通和本次通信的目的)
There are mainly two mistakes. ... (事由段,本次通信的主体内容,一般一个任务点分一段写)
I am looking forward to hearing from you. (展望段,表达对事态发展的期盼与愿望,套用常用语句即可)
Sincerely yours, (结束语与签名)
xxxx
常用句型
回指之前的沟通
- Thank you for your letter of ...
- Thank you for your letter dated ...
- With reference to your letter of ...
- Further to you offer letter of ...
- In reply to your inquiry of ...
说明通信原因
- I am writing to enquire about ...
- I am writing to confirm that ...
- I am writing to apologize for/about ...
- I am writing to inform you of ... / that ...
- I am writing to complain about ...
- I am interested in your ...
- This was due to ...
- Unfortunately, we have been uable to ...
- I am sorry for any invonvenience this has caused.
- I can assure you that we will ...
- I am not satisfied with ...
- I must therefore insist that ...
- I would like further information about ...
展望语句
- I would be very grateful if you could send me ...
- If you have any further questions / queries, please (feel free to) contact me on (phone number) ...
- I look forward to hearing from you soon/ in due course / in the near future.
- I hope to hear from you soon.
- I would appreciate it if you could send me ...
- I would appreciate it if you could give me a reply at your earliest convenience.
- I hope that the above information will help you.
- Please let me know if you need any further information.
- We would appreciate if you could ... as soon as possible.
订单类
- The initial order will have to be ready ex warehouse(出库状态)by 1st July 2013.
- Payment is to be made by L/C.
- I look forward to your wrriten confirmation in due course. (在合适的时间)
- Your request will be dealt with in due course. 你的请求会在合适的时间处理
- Concerning the delivery date, we reget to tell you that weare unable to deliver by ...
询问信息类
- I am writing to inquire about ...
- I am interested in your ...
- I would like further information about ...
- We would appreciate it if you could give us further information about ...
投诉道歉类
- I am writing to apologize for/about ...
- We are extremely sorry for ...
- This was due to ...
- Unfortunately, we have been unable to ...
- I am sorry for any inconvenience this has caused.
- Please accept our apologies once again.
- We hope that this has not caused you any inconvenience.
- I can assure you that we will ...
- I am writing to complain about ...
- I should like to draw your attention to (the fact that) ...
- I should like to point out that ... / remind you that ...
- Unless you pay the bill, we will be forced to take legal actions.
通信信息类
- I am writing to inform you of ... that ...
- we reget that we are unable to deliver your new order immediately. This is owing to the fact that we have not received your payment for last order.
邀请类
- I am writing with a view to iniviting you to visit our company in the latter half of January, 2015 to further discuss the details of the contract.
- Should you have any interest, please visit our company at the end of this month for more information of our company and details of the consultancy contract.
- I would very much like to disucss your project further and invite you to visit us at our head office in Cox Town.
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